(For machines purchased in the USA only)
For technical support before you call please be ready as follows so we can better and more quickly assist you:
1. Be beside your machine, external battery pack, battery charger and AC Adapter, as the case may be.
2. Be close to a working electrical outlet.
3. Serial # which is on the white label on the bottom of the machine and the name you purchased the machine under.
4. Software version, which is the 1st line when the machine turns on (if it does turn on),
5.The exact error code observed on the screen, if any.
6. Have a phillips screwdriver handy, which may be necessary to troubleshoot.
7. If you received voice mail when calling please leave your # and the best time to call back.
We are an independent distributor so if you did not purchase your machine from Spinfire USA please contact the company you purchased it from or the manufacturer, spinfiresport.com.
We are happy to take your phone order at 888-244-0003. We are not allowed to ship to countries that already have a Spinfire Distributor.