Shipping, Warranty & Returns
Shipping Policy
Orders are generally shipped within 24-48 hours of receipt. Estimated shipping times are 1-5 business days for the continental USA (west coast being the longest) and 5-7+ days Alaska and Hawaii.All We do not ship on weekends or holidays. Next Day Air and 2-Day Air also refer to business days. Our warehouse is located in Niagara Falls, NY. We cannot be responsible for courier delays in shipping. If you are located in Canada, please click here to order from Spinfire Canada.
If you notice there is any damage to the exterior of the shipping carton or any components inside or any items appear to be missing from your order, please contact us immediately at 888-244-0003.
Pricing
We are not responsible for pricing, typographical or other errors. All orders are subject to review and final confirmation by LTR Sports Inc. regardless of whether your order has been paid for. Prices are subject to change without notice. We do not provide price protection if our advertised price drops.
LTR SPORTS INC. dba SPINFIRE USA ASSUMES NO RESPONSIBILITY FOR INCIDENTAL, CONSEQUENTIAL, OR OTHER DAMAGES, INCLUDING, BUT NOT LIMITED TO, THE EXPENSE OF RETURNING THE PRODUCT TO LTR SPORTS INC. dba SPINFIRE USA, RENTAL OF A LIKE PRODUCT DURING THE TIME WARRANTY SERVICE IS BEING PERFORMED, TRAVEL, LOSS OR DAMAGE TO PERSONAL PROPERTY, LOSS OF REVENUE, LOSS OF USE OF THE PRODUCT, LOSS OF TIME, OR INCONVENIENCE. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
2-Year Warranty with Optional Extension to 5 Years
All brand new Spinfire Pro tennis ball machines including machines designated as demo machines are sold with a 2 year return-to-depot parts and labor limited warranty with the exception of the SLA battery which carries a 6-month warranty. Lithium Batteries carry the same warranty as the machine. Refurbished models carry a 1-year warranty (SLA battery – 6 months), unless otherwise noted on the invoice. Out-of-Warranty repairs done by LTR Sports Inc., the exclusive distributor of Spinfire products in the USA, carry a 1-year warranty for parts and labor. Out-of-Warranty repairs done by the customer carry a 6-month warranty for parts only. This warranty applies to breakdowns caused by normal use and not by abuse, neglect, accident, unauthorized repair and/or modification, subjected to damage by failure to follow the instructions contained in the product manual or if its serial number sticker has been altered or removed. This warranty does not apply to cosmetic damage to the tennis ball machine including, but not limited to, scratches and dents that do not otherwise affect the functionality of the product. This warranty does not apply to defects caused by normal wear and tear or which are otherwise due to normal aging of the system. This warranty extends from the date of purchase by you. If you are experiencing problems with your tennis ball machine please call us in order that we may troubleshoot the problem over the phone. We are happy to ship you parts for free that can easily be replaced along with a video on how to do it. Note that replacements (including machines) are shipped via standard ground shipping. If you wish expedited shipping you must pay the additional cost. You must request a Return Material Authorization (‘RMA’) number so that you can return the machine for repair to our facility. Machines sent for warranty repair without an RMA # will not be accepted. This warranty is only provided to and may only be enforced by the original customer as it is not assignable or transferable. For repairs under warranty you must send the machine or part, as the case may be, to our Buffalo, NY facility at your expense and we will return it to you at our expense (non-continental addresses such as Hawaii, Alaska, US Territories, APO addresses, Central & South America and the Caribbean excluded and must pay shipping both ways).. For out-of-warranty repairs done by Spinfire USA or by you the customer you must pay shipping both to our facility and back to you. Please retain the original special shipping carton and interior packaging in the unlikely event you need to send your machine back for repair or refund. The box and materials are easily flat-packed for storage.
An optional 3-year extended warranty, which extends the original 2-year warranty to 5 years (previously 2 years extended to 4) is available at an additional charge only at the time of purchase of your Spinfire Pro tennis ball machine. This warranty carries the same terms and conditions as the original 2-year warranty but does not extend the initial 6-month SLA battery warranty. The lithium battery carries the same warranty as the machine.
100% Satisfaction Guarantee
Although we are confident that you will be very happy with your Spinfire Pro ball machine we do understand that there are circumstances that might result in you wanting to return your machine for a refund. We therefore provide you with the option to return your Spinfire Pro tennis ball machine for a partial refund as long as it is shipped back to us within 30 days of receipt of your order. You must first obtain an RMA # by calling us at 888-244-0003 not via email. We will also then send you instructions on how to return it. Tennis ball machines returned without an RMA # cannot be accepted and will be returned to you. The machine must be returned in its original box in order to qualify for this refund. The machine must be returned in resalable condition, which we define as all parts parts being free of any scratches or dents either inside or out. The refund amount, whether the machine has been used or not, will be the price you paid exclusive of shipping charges less a 10% restocking fee with the following exception: If the machine has been used on a clay court the restocking fee is increased by $120 as this requires us to complete disassemble the machine and clean it in order that it be resalable. We do not refund shipping charges and you are responsible for paying the cost of shipping the machine back to us. We strongly suggest you ship it insured for the full value of the machine as we cannot be responsible for losses due to shipping. Please also obtain a tracking number and provide it to us via email or phone. Please note that we can only extend this refund policy for undamaged machines returned to us in the original special shipping carton and which include all of the original interior packaging, included accessories and manual. The refund policy does not apply if this machine has been offered for rental or other commercial use within the 30-day period, regardless of whether such rental or commercial use has actually occurred. Please do not write anything on the box itself but only apply the shipping label with the ship to and return address on it as otherwise we must charge you for the cost of a new box. Once received and inspected we will apply a credit to the payment method used to pay for the machine. This can take up to 15 business days although your credit card issuer may take another 5+ business days to apply the credit to your account. This refund policy only applies to the machine, Cover, Lid, battery chargers, AC Adapter or battery. We do not provide a refund for pressureless tennis balls unless the original sealed plastic package was unopened.
This 30-Day Return for Refund Policy does not apply to demo, reconditioned or refurbished machines or to batteries not purchased on a ball machine order.
All machines or items sent back for any reason must be sent back insured for the full retail value as we are not responsible for loss or damage in transit.
All references on this page to Spinfire refer to LTR Sports Inc. DBA Spinfire USA.